No info on when Explora Ultra will be installed

At this stage if I could give 0 stars I would. I ordered the Explora Ultra on price lock. This was said to be installed within 5 to 7 days. We are now beyond this so I phoned their customer care to follow up. The lady was very polite but said that she can see our decoder will be delivered by RAM couriers but cannot see when. I then contacted RAM who had no deliveries for us. I went back to multichoice who then said it was delivered to the installer but they cannot see who the installer is so I will just have to wait for them to contact me. I then contacted every installer in my area and they all say no decoder was delivered and they won't accept a decoder delivery either. They all say multichoice assigns them the workflow and they supply everything to the client and get paid for this by multichoice. So now no one including customer care at multichoice knows when my installation will happen. No one can give me a timeline or tell me who to contact to get everything arranged. Surely as paying customers we cannot be expected to simply wait for someone to contact us with abo****ely no timeline for this to happen. I keep getting different answers from customer care with no resolution.