No idea what customer service means!

So, after installing the Explorer on PriceLock in September, I was debited R 1700, which is definitely not the monthly fee, on 01 October 2019, debit was reversed and when speaking to a consultant was told a manual payment of app. R900 would have to be made, which we paid. Apparently we were on both a compact plus package and premium package, on one device. Something that even the consultant couldn't explain. This was apparently sorted, and happy viewing for us. Then we couldn't access our PVR functions, again we call in, consultant assists and once again, happy viewing. While on the call, we confirm that pricing and packages are sorted, confirmed by consultant that everything is fine. Last week, our service was suspended and reconnected twice. Once again, still no PVR functionality. So, we call the call centre again, on Monday, 21 October, our query is escalated to Price Lock Dept. many frustrating phone calls later our service is once again suspended, since Wednesday night, consultants insist they can only reconnect once we pay R400, but, nobody can explain, how that amount came about. I have 2 different case numbers, a variety of nonsensical explanations, at least three 'escalations' to team managers, in the call centre and not one call back. You can't contact the Price Lock dept. directly, they obviously don't return calls, they apparently need more than a week to respond to escalations and in the interim the client is running around trying to sort this out, to no avail. The customer service is everything but customer service. An absolute nightmare and not one person steps up to the plate and takes responsibility of the clients problems...just happy to keep passing the buck.