1 reviews | Active since May 2015
No help with box office and attitude
I have called 5 times from the beginning of the year for DSTV HOX OFFICE TO FIX MY ACCOUNT, when I rent a movie off box office I don't get a sms to say it was successful or if it was un-successful , I have to call in and rent my movie manually , I called on the 20/03/2015 where I was promised that my problem would be fixed . I called tonight 31/05/2015 to rent a movie again and the lady that took my call was rude, very disrespectful and just plain inpatient, she would not let me finish talk or she did not want to listen to my problem, I asked for a statement and she tells me she can't send me one... ??? Why ??? I want to know why I don't get my sms or my notice to say my movie that I have rented is or was not successful , the service from box office is really disappointing , I pay my account on time every month I pay more even and this is the service I get !!! Please sort out my problem !!!
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have rectified the problem on your Box Office account .you my now rent form Box Office using credit card as method of payment.
Should you experience any problems please advise by return mail to *** .
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have rectified the problem on your Box Office account .you my now rent form Box Office using credit card as method of payment.
Should you experience any problems please advise by return mail to *** .
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert