No help when phoning about box office issues

<p>Our box office has been buggy for the last week or so. Titles are loaded but when selecting certain movies the whole system freezes and we have to restart. When phoning for help, the call centre agent just takes us through the basic troubleshooting fixes. Nothing works, and so we are told we have to format our system, which means no box office or catch up titles for 2 days. Even when trying to troubleshoot online, we just get pushed to install an app that produces no insight. Why do I now have to download an app, where you are just as unresponsive? Please can you get your service in order dstv? These issues are your mistake, not ours! If only the self service actually enabled us to resolve issues ourselves! Really so disappointed with your customer experience when we pay so much every month for 'premium'. </p>