DR
David R
1 reviews | Active since May 2015
12 Jun 2021, 13:48
No help whatsoever from dstv.
I have been trying to sort out the box office rentals for a week now. Call center can’t help. Technical dept. say the problem is fixed but it’s not. I get charged for the movies but they don’t become available to watch. I send code after code to sms or bo.dstv and get nothing. What is going on? Why can this not be fixed? After a day dstv just ignore my emails and complaints! Such gutter level service.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
12 Jun 2021, 15:19Hi David,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Jun 2021, 15:19
Official
Hi David,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DR
David R's updateReviewer Update
12 Jun 2021, 16:37To be honest, that’s the standard reply I’ve been getting and no one ever does anything to fix it or call me. So I don’t believe anyone is attending to anything.
DR
David R's update12 Jun 2021, 16:37
Reviewer Update
To be honest, that’s the standard reply I’ve been getting and no one ever does anything to fix it or call me. So I don’t believe anyone is attending to anything.
DStv (MultiChoice)'s replyOfficial
13 Jun 2021, 14:52Hi David,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
We have tried to contact you on ***, with no success. Please provide us with a number that we can contact you on.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
We have tried to contact you on ***, with no success. Please provide us with a number that we can contact you on.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Jun 2021, 14:52
Official
Hi David,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
We have tried to contact you on ***, with no success. Please provide us with a number that we can contact you on.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
We have tried to contact you on ***, with no success. Please provide us with a number that we can contact you on.
Kind regards,
DStv: Hello Peter Team
Best regards,