1 reviews | Active since Nov 2012
No help they my Expora worse than before
Friday 29/01/2016 took my my decoders to be checked and fixed as I was not getting joy for the call centre (Call centre kept on resetting the PVR functions which works for 5 min the it stops again this started when they exchanged my Explora 28/12/2015.). I explained this to them and they told me that they will resolve it. When I left the I was told that everything was fine. To my surprise when I got home it as still doing the same thing of not being able to excess PVR functions and secondary decoder still not . I then took it back same time on my arrival it was 17H35 and they refused to help me telling me that they were closed.<br> <br> I then took them back the following day and was told that Expora is fixed and old HD PVR needs a new sim now and I must drive to Randburg to get another one when I got home the explora was worse now there I have no catchup and pvr functions are not working.<br>
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
-The Dstv Forum on www.dstv.com
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- ***
Your support, and that of all our customers, is important to us
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Your support, and that of all our customers, is important to us
Regards
Rupert