1 reviews | Active since May 2014
No help or solution 2nd hello peter complaint
<p>Dstv just doesn't care about customer service!!! I've been trying to upgrade my package for 2 weeks!!! This morning again I spoke to an agent (dineo) who assured me that her manager (koketso) has escalated my query and I would have an agent call me in an hour to assist with the upgrade!!! That was over 3hrs ago!!!! Not sure anymore how they have managed to retain customer with this type of service!!!!</p>
Dear Claudelle
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Dear Claudelle
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Good day Claudelle
I sincerely apologise for the delayed response in this regard.
Please be aware that only our Price Lock team are able to upgrade your package due to the contract rights. An urgent request has been forwarded to our team to follow up with you.
Thank you once more for bringing this matter to our attention.
Best regards
Dinah
Best regards,
Good day Claudelle
I sincerely apologise for the delayed response in this regard.
Please be aware that only our Price Lock team are able to upgrade your package due to the contract rights. An urgent request has been forwarded to our team to follow up with you.
Thank you once more for bringing this matter to our attention.
Best regards
Dinah
Best regards,
Good day Claudelle
Our records show that you have been assisted.
You're now subscribed to the higher package for Price Lock.
Thank you for your invaluable support.
Best regards
Dinah
Best regards,
Good day Claudelle
Our records show that you have been assisted.
You're now subscribed to the higher package for Price Lock.
Thank you for your invaluable support.
Best regards
Dinah
Best regards,