GS
Gwyneth S
1 reviews | Active since Aug 2015
12 Aug 2015, 15:55
No help in scheduling an upgrade
I tried to schedule an upgrade and got an absolute garbage responce, a completely unhelpful, uninformed and disinterested call center operator. After all the run around I am still sitting without my upgrade, try emailing the complaint to Multichoice and the email gets bounced back, leaving one with no avenue to complain.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
17 Aug 2015, 08:44Hello Gwyns,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation, please refer to your personal e-mail address for further information with regards to your complaint.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation, please refer to your personal e-mail address for further information with regards to your complaint.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply17 Aug 2015, 08:44
Official
Hello Gwyns,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation, please refer to your personal e-mail address for further information with regards to your complaint.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation, please refer to your personal e-mail address for further information with regards to your complaint.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta