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Sbongile N
1 reviews | Active since Nov 2015
14 Apr 2022, 10:10
No help from your call centre agend
Shocking Customer service!!! An Extra view that suddenly stopped working with an Xtra view alert - no communication from primary decoder. I have called the DSTV customer care for almost every minutes and no one is able to assist.
Yesterday, a consultant managed to assist but it only worked for a few minutes after my call. i have used a lot of airtime trying to resolve this but no one seems to assist. I don't know where I am going to get the assistance if their trained consultants cannot fix the matter.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
14 Apr 2022, 13:31Hi Sbongile Ngidi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply14 Apr 2022, 13:31
Official
Hi Sbongile Ngidi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
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Sbongile N's updateReviewer Update
16 Apr 2022, 18:20Still waiting for you help, it been over 2 days no
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Sbongile N's update16 Apr 2022, 18:20
Reviewer Update
Still waiting for you help, it been over 2 days no
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Sbongile N's updateReviewer Update
20 Apr 2022, 20:49On the 14 Dstv respond and stated that they are attending to my complain. Today is the 20 and i am experiencing the same problem and no one has contacted me from DSTv.
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Sbongile N's update20 Apr 2022, 20:49
Reviewer Update
On the 14 Dstv respond and stated that they are attending to my complain. Today is the 20 and i am experiencing the same problem and no one has contacted me from DSTv.
SN
Sbongile N's updateReviewer Update
20 Apr 2022, 20:50On the 14 Dstv respond and stated that they are attending to my complain. Today is the 20 and i am experiencing the same problem and no one has contacted me from DSTv.
SN
Sbongile N's update20 Apr 2022, 20:50
Reviewer Update
On the 14 Dstv respond and stated that they are attending to my complain. Today is the 20 and i am experiencing the same problem and no one has contacted me from DSTv.