No Help from Multichoice

I have tried in vain to have a decoder changed into my name and am having no HELP!!!!! FROM MULTICHOICE since receiving an email 8 days ago with reference *** I have had no further correspondence. When I call *** I am told there is nothing they can do as the documents I have sent through are not on the system. Perhaps posting this complaint here and on HELLOPETER may get some response so that I may watch DSTV again, or perhaps cancelling my subscription that I have had for over 20 years would be my next best option. I am totally frustrated AND DISGUSTED AT YOUR LEVEL OR RATHER LACK OF LEVEL OF SERVICE.

AUTO RESPONSE Hi there,

Thanks for getting in touch with the DStv Help Team. We're here to help with all queries related to DStv. Your query has been logged and your reference number is ***4. Given the current Coronavirus situation, we are putting precautionary measures in place to protect our staff. As a result we will be rotating and down-scaling our contact center staff to minimize contact and travel risks. These measures may result in delays in our ability to service you. You can in the meantime use DStv.co.za, our Social Media Platforms, the DStv App or WhatsApp us on *** to do the following: Check Balance,Make Payments,Up/Downgrade,Clear Errors,Manage Holiday Home and more Thank you DStv

Query can't wait? Next time contact us in the following ways: Self service: Dial *120*68584# on your cellphone or login to the website on www.dstv.com Social media: Facebook or Twitter, 7am - 11pm everyday. Good day, Please do change of ownership for decoder. Regards,