aT
adrian T

1 reviews | Active since Jan 2017

24 Jan 2017, 16:35

No help from DSTV only more money spent

<p>my DSTV stopped working Friday last week and has been showing error E48 - 32 since then. i have spent hundreds of rand of airtime trying to get help a consultant even advised that i needed to get the decoder tested as it might be that. i then drove to Randburg only to fined multichoice closed, so i bought a new decoder only to get the same error. when i phoned to activate the decoder it worked for 2minutes and then gave the same error, now the errors change between E48 - 32 and the one that says the smart card is not registered or even sometimes says that this program is not available in this country. i will not and cannot call multichoice again as airtime does not grow from trees.</p> <p>i hope that i will get a call from someone that can help me.</p> <p>I’m working from 07:30 in the morning till 18:30 at night so please call me after 18:30</p> <p> </p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Jan 2017, 17:02
Official

Dear Adrian Du Toit

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Jan 2017, 10:09
Official

Good day Adrian du Toit

We have escalated your request to be contacted at 18:30 to assist with your technical concerns.

Should you require any further assistance, please do not hesitate to contact us

Kind regards

Rupert