No help from DSTV Multichoice

I am struggling to get my DSTV to put on. The last Two months they put it of 3 times. Reason that I did not pay. First month the bank said that I have the wrong customer nr. I send an email to DSTV and ask for my customer nr. They send me a wrong nr. So they stop my service. After a lot of correspondence they put it on. I paid again on the 25th of Sept 2018 and my service was cut again due to non payment. Although it was paid. After a week they put my service on on Wednesday 3rd of Oct 2018 just to put it of again the Saturday 6 October 2018. Since then it seems that the person that helped is unreachable. I send emails. No response. I phoned and no one is helping. I am very frustrated at this stage. My customer nr with them is as follows: **********

The wrong nr that they gave me is ********** 8. My payment was paid into this account.

Kind regards

Mart.