LD
Leonard D

1 reviews | Active since Mar 2009

26 Nov 2015, 10:17

NO HELP FOR 8 MONTHS

DSTV IS A MONOPOLY THAT NEEDS TO MEET UP WITH SERIOUS COMPETITION. For 8 months I have been trying to get them to repair the profile UPDATE ON THEIR WEBSITE. mY MONTLY MAGAZINE WAS CANCELLED AS THEIR SYSTEM ONLY ACCEPTS 5 CHARACTER POSTAL SDDRESSES. ALL SANDTON PO BOXES HAVE 6 NUMBERS. i HAVE SPOKEN TO SEVERAL STAFF AND SUPERVISORS WHO DISPLAY A \NO CAN DO ATTITUDE". YESRTERDAY FOR EG. 3 LONG CALLS--ABOUT R75 IN CELL PHONE CHARGES.-WITH THE RESPONSE THAT THEY ARE UNABLE TO FIX THE PROFILE PAGE. sUPERVISOR SEFATI PROMISED TO SEND ME AN EMAIL OF HER ESCALATION. OF THE ISSUE---STILL WAITING.<br> tHE MANAGEMENT OF MULTICHOICE/DSTV COULD NOT CARE LESS.AS THEY HIDE BEHIND THIER SO CALLED CUSTOMER CARE AGENTS WHO EITHER DON'T CARE EITHER OR PRETEND TO NOT UNDERSTAND. yESTERDA ONE AGENT SLAMMED THE PHONE IN MY FACE WHEN i REQUESTED TRANSFER TO THE CUST. SYRVEY EXT. HOW WE TOLERATE A COMPANY IN A SATE OF RERUNS AND INDIFFERENCE. i WILL BE CANCELLING MY SUBSCRIPTION FROM jAN1 2016.tHE ONLY NEWS CHANNELS THAT i NEED CAN BE SEEN ON MY SMARTPHONE!!!!! MY COMMENTS WILL APPEAR ON EVERY SOCIAL AND PRINT MEDIA POSSIBLE"""

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Nov 2015, 11:05
Official
Hello lennydee,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

Best regards,