1 reviews | Active since Jun 2016
NO HELP AT ALLL
<p>So I app**** for the "price lock" dstv explorer package. R 949 per month all inclusive as advertised on TV.</p> <p>Somehow they messed up and send me two decoders. So I had to phone them to come and collect the extra decoder. Im still waiting...</p> <p>In the 3 days since my decoder has been installed I have had to phone everyday as everyday it seems there is a new propblem on my account. From double acounts on my name, to me owing them money for no reason, to no being able to to activate Box office, having no chatch up...</p> <p>I mean really in 3 days time I have had nothing but trouble from them and each person I spoke to promised me eveything will be sorted out just to receive a call stating that nothing has been done </p>
Dear Shannell Gerber
We sincerely apologise for the inconvenience caused.
Your enquiry has been referred to our PriceLock department for urgent assistance.They will contact you directly with your concerns as soon as possible.
Should you need any further assistance, please do not hesitate to contact us.
Regards
Elna
Best regards,
Dear Shannell Gerber
We sincerely apologise for the inconvenience caused.
Your enquiry has been referred to our PriceLock department for urgent assistance.They will contact you directly with your concerns as soon as possible.
Should you need any further assistance, please do not hesitate to contact us.
Regards
Elna
Best regards,
Good Day Elna,
Please note that my problems have still not been resolved
The billing department has still not phoned me
I still have no access to Box Office
The extra decoder has still not been collected
Good Day Elna,
Please note that my problems have still not been resolved
The billing department has still not phoned me
I still have no access to Box Office
The extra decoder has still not been collected
Dear Shannell Gerber
According to our records you were called back and the collection for the extra decoder was logged. The collections department will contact you for collection and we confirm you are not being charged for it.
As for BoxOffice it has been activated. Please keep in mind that you can only rent using your cell number *** as that is the only number currently registered for your box-office on our system. Should you wish to add other numbers you can call our call centre on *** they will assist.
Let us know if you encounter any problems when accessing BoxOffice so we can assist further.
Regards
Elna
Best regards,
Dear Shannell Gerber
According to our records you were called back and the collection for the extra decoder was logged. The collections department will contact you for collection and we confirm you are not being charged for it.
As for BoxOffice it has been activated. Please keep in mind that you can only rent using your cell number *** as that is the only number currently registered for your box-office on our system. Should you wish to add other numbers you can call our call centre on *** they will assist.
Let us know if you encounter any problems when accessing BoxOffice so we can assist further.
Regards
Elna
Best regards,