SG
Shannell G

1 reviews | Active since Jun 2016

19 Jan 2017, 10:54

No Help at all

<p>December 2016 no debit went off for my DSTV. So I phoned the call centre. The person I spoke to informed me that somehow I was listed as a cash payer.<br />So he assisted me in re setup on the debit order.<br />He said I had to make a cash payment of R 1079, so I paid mentioned amount @ Checkers Hyper.<br />So on the 15th of Jan 2017 Multi choice deduct R 2893 off my account. I reversed it.<br />I phoned the 17th Jan 17 to find out what is going on<br />So the lady explained that the cash amount went to one account and that she will send it to the right account by I still owe R 800 but she can't tell me why and can't send me a statement so I can check it<br />I phoned again this morning so now the story is that everything is paid and I'm in credit R 1898<br />What to do now?</p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Jan 2017, 11:08
Official

Dear Shannell Gerber

We acknowledge receiving your query. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Jan 2017, 10:23
Official

Dear Shannell Gerber

Thank you for trusting us with your query.

Please note that we have received feedback from our PriceLock team , you have been contacted and your billing was explained.

Regards

Elna

SG
Shannell G's update02 Feb 2017, 16:56
Reviewer Update

So I have been waiting for them to phone me back to let me know what amount is outstanding. Now I received a sms stating that I have been handed over to collections. How does that work?!