sP
sivuyisiwe P
1 reviews | Active since Apr 2012
31 Jan 2016, 16:53
No help
After a big fuss, I finally got my Explora. Since installation in Dec 2015, I still don't have Catch Up. I have called numerous times and eventually took my decoder to Multichoice, Randburg. A week later, 31 Jan 2016, I call again to explain that nothing has changed. Only to be told that I have to go back to Multichoice with my decoder to check the hard drive, exactly what I tried to do on the 23rd Jan 2016. I am so exhausted with this back and forth and not getting any help from Multichoice.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
12 Feb 2016, 11:42Hello sivil,
It is with regret that we learn of the frustration and inconvenience you have experienced with your services. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation, we will contact you after 17h00 to do the troubleshooting on the decoder. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
In future you may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Lebogang
It is with regret that we learn of the frustration and inconvenience you have experienced with your services. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation, we will contact you after 17h00 to do the troubleshooting on the decoder. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
In future you may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply12 Feb 2016, 11:42
Official
Hello sivil,
It is with regret that we learn of the frustration and inconvenience you have experienced with your services. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation, we will contact you after 17h00 to do the troubleshooting on the decoder. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
In future you may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Lebogang
It is with regret that we learn of the frustration and inconvenience you have experienced with your services. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation, we will contact you after 17h00 to do the troubleshooting on the decoder. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
In future you may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Lebogang
Best regards,