1 reviews | Active since Aug 2016

23 Aug 2016, 06:59

NO HELP!!!!!

<p>e-45 error still no resolved! If this wasnt frustrating enough after 3 weeks with not been able to watch almost all the channels on the XTRA package. I have been wasting my time, my money calling around and driving as I was advised it was the installers then dstv then the decoder! What next! a dstv representitve came out now and found the problem and it was the LMB, however now im still sitting with the problerm, cant get hold of the installers, dstv custoemr service does not understnad that I will not pay for something we cant watch as they insist we have to pay even though i tell them we need it on in order to fix this problem! Its not fair that i have been threee weeks without been able to watch dstv, problem was found but dstv did not help by ''fixing it'' just found the problem but we still sitting with the problem!, the LMB we have to buy cause no one is coming out and actually ''fixing the problem'' and still my dstv is off and cant see if it is fixed! Why is this so difficult. all i wanted was the dstv to be installed and i wouldve been making my payment like i usually would do.. but now this happened! dstv call my husband ********** 978 to resolve this now!</p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Aug 2016, 07:10
Official

Dear Aminah Raciet

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

Best regards,

's update23 Aug 2016, 09:55
Reviewer Update

I am so fed up about this . I really just want this to be resolved. A guy Zaheer came out to look for the problem as no one could figure this out so he then tested his LMB'S but still put our old one back one and this is a new installation i cant beleive it. that doesnt resolve my issue. Do you guys even know how much airtime i wasted trying to resolve this on the phone, petrol i had to give out driving to the store and also to multichoice twice to check the decoder and yet, yiou people expect me to pay for something I cannot watch!

DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Aug 2016, 07:28
Official

Dear Aminah

Thank you for taking your time and contact us.

We have called and spoke to Mr Karien regarding his query.

As per our telephonic discussion, the service is reconnected and referred the matter to our technical team. This is after he advised that he has been liaising with Justin from the Cape Town branch.

Any feedback we receive from our Cape Town branch, we will notify Mr and Mrs Karien.

Kind regards

Dinah

Best regards,