1 reviews | Active since Apr 2018
No Glow TV - No notification - Do not wanna do immediate downgrade
Glow TV removed without informing me. I asked for an immediate downgrade and was told it can only be scheduled for end of month.
Dear Muhammad Junaid Hoosen,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Dear Muhammad Junaid Hoosen,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Dear Muhammad Junaid Hoosen,
Glow TV's contract with MultiChoice has come to an end, which means the channel has stopped airing on DStv from 31 March 2018. Communication was provided. Fans of Indian-specific content need not worry though because you’ll have plenty to watch on other channels.
In order to fully align with our billing processes, downgrades and suspensions can only happen once a month, on the day your next subscription payment is due.
In the past we allowed changes to your package, downgrade\upgrade, disconnecting\ reconnecting at the client's request at any time of the month. This was concession on our part as our system couldn't facilitate it.
This is to now ensure that subscribers adhere to the month to month billing rules.
We've implemented a tool to schedule your downgrades\upgrades as well as suspension of services.
Kind regards,
Edward
DStv Hello Peter Team.
Dear Muhammad Junaid Hoosen,
Glow TV's contract with MultiChoice has come to an end, which means the channel has stopped airing on DStv from 31 March 2018. Communication was provided. Fans of Indian-specific content need not worry though because you’ll have plenty to watch on other channels.
In order to fully align with our billing processes, downgrades and suspensions can only happen once a month, on the day your next subscription payment is due.
In the past we allowed changes to your package, downgrade\upgrade, disconnecting\ reconnecting at the client's request at any time of the month. This was concession on our part as our system couldn't facilitate it.
This is to now ensure that subscribers adhere to the month to month billing rules.
We've implemented a tool to schedule your downgrades\upgrades as well as suspension of services.
Kind regards,
Edward
DStv Hello Peter Team.