No follow through

I was called by a multichoice agent earlier in the year to load my details for a debit order.since I had missed my payment date and charged extra for this several times I agreed that it was a good idea. The gentleman did not make it happen. So on the 29 March I called the call centre and spoke to a kelebogile. I advised her what happened and that I would make a payment minus the charge. She told me in not so many words that I was lying since she couldn't see any interaction from credit control or whoever had called me initially. I advised her whether interactions are loaded or not by all their employees is not for me to deal with but dstv to sort out. I even advised her she was personally not to blame either but she continued insinuating i was making up the story. For R50 nogal! To conclude I asked her to load for the next month and to create a case for the records of my initial call to be put thru. Of course she did neither!!! Please pull my initial call from the credit controller and from kelebogile as I'm again having yo go through banks when she said she would load my details.