PE
Peter E
1 reviews | Active since Mar 2009
25 Mar 2020, 17:09
No flexibility in support -- WhatsApp does not understand English -- I need to cancel them completely
DStv go out of their way to keep you away from the facts about the clients account. 1. They refuse to send you an invoice and statement every month via eMail. This is a very simple process. 2. The cannot send you an invoice details a changed service because their systems does not do this. 3. I have tried to change my package and they say the part of it is sceduled but I have to call them (also quite a problem as well) on the exact date to change the Link Details because it can only be done on that date. If I cannot get through I think there is a penalty to be paid; or another month before I can reduce my package.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
25 Mar 2020, 17:32Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply25 Mar 2020, 17:32
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
PE
Peter E's updateReviewer Update
25 Mar 2020, 19:35DStv go out of their way to keep you away from the facts about the clients account.
NOTE: I have edited and added to my first submission.
1. DStv refuse to send you an invoice and statement every month via eMail. This is a very simple process and should be an option. I understand not posting and creating to much printed paper should not be an option.
2. DStv are unable to send you advice on the cost and a proforma invoice detailing these charges for a changed service because their systems do not do this. I have three decoders and downgraded to a R399 service and then got payment request for R589 (and not R399) ...... Could only get an invoice for the R999 service I had been on.
3. I have changed my package again to DStv Access at R99 but they cannot schedule the change as I want it. I am informed that I have to call them (also quite a problem to get through as well) on the exact date (28 Mar 2020) to change the configuration because it can only be done on that date. If I cannot get through on that date I think there is a penalty to be paid; or another month before I can reduce my package. I am trying to change to * Decoder 1 = DStv Access; * Decoder 2 = DStv Easy & * Decoder 3 = DStv Easy. I also get a WhatsApp payment details today as below
Here is your account balance:
Account balance: R 0.0
Total amount due: R 1178.0 (Where did this number come from .... No pro-forma invoice.)
Payment due: 2020-03-27 This is the day before I have to call to make changes in the configuration that I do not fully understand.
NOTE: I have edited and added to my first submission.
1. DStv refuse to send you an invoice and statement every month via eMail. This is a very simple process and should be an option. I understand not posting and creating to much printed paper should not be an option.
2. DStv are unable to send you advice on the cost and a proforma invoice detailing these charges for a changed service because their systems do not do this. I have three decoders and downgraded to a R399 service and then got payment request for R589 (and not R399) ...... Could only get an invoice for the R999 service I had been on.
3. I have changed my package again to DStv Access at R99 but they cannot schedule the change as I want it. I am informed that I have to call them (also quite a problem to get through as well) on the exact date (28 Mar 2020) to change the configuration because it can only be done on that date. If I cannot get through on that date I think there is a penalty to be paid; or another month before I can reduce my package. I am trying to change to * Decoder 1 = DStv Access; * Decoder 2 = DStv Easy & * Decoder 3 = DStv Easy. I also get a WhatsApp payment details today as below
Here is your account balance:
Account balance: R 0.0
Total amount due: R 1178.0 (Where did this number come from .... No pro-forma invoice.)
Payment due: 2020-03-27 This is the day before I have to call to make changes in the configuration that I do not fully understand.
PE
Peter E's update25 Mar 2020, 19:35
Reviewer Update
DStv go out of their way to keep you away from the facts about the clients account.
NOTE: I have edited and added to my first submission.
1. DStv refuse to send you an invoice and statement every month via eMail. This is a very simple process and should be an option. I understand not posting and creating to much printed paper should not be an option.
2. DStv are unable to send you advice on the cost and a proforma invoice detailing these charges for a changed service because their systems do not do this. I have three decoders and downgraded to a R399 service and then got payment request for R589 (and not R399) ...... Could only get an invoice for the R999 service I had been on.
3. I have changed my package again to DStv Access at R99 but they cannot schedule the change as I want it. I am informed that I have to call them (also quite a problem to get through as well) on the exact date (28 Mar 2020) to change the configuration because it can only be done on that date. If I cannot get through on that date I think there is a penalty to be paid; or another month before I can reduce my package. I am trying to change to * Decoder 1 = DStv Access; * Decoder 2 = DStv Easy & * Decoder 3 = DStv Easy. I also get a WhatsApp payment details today as below
Here is your account balance:
Account balance: R 0.0
Total amount due: R 1178.0 (Where did this number come from .... No pro-forma invoice.)
Payment due: 2020-03-27 This is the day before I have to call to make changes in the configuration that I do not fully understand.
NOTE: I have edited and added to my first submission.
1. DStv refuse to send you an invoice and statement every month via eMail. This is a very simple process and should be an option. I understand not posting and creating to much printed paper should not be an option.
2. DStv are unable to send you advice on the cost and a proforma invoice detailing these charges for a changed service because their systems do not do this. I have three decoders and downgraded to a R399 service and then got payment request for R589 (and not R399) ...... Could only get an invoice for the R999 service I had been on.
3. I have changed my package again to DStv Access at R99 but they cannot schedule the change as I want it. I am informed that I have to call them (also quite a problem to get through as well) on the exact date (28 Mar 2020) to change the configuration because it can only be done on that date. If I cannot get through on that date I think there is a penalty to be paid; or another month before I can reduce my package. I am trying to change to * Decoder 1 = DStv Access; * Decoder 2 = DStv Easy & * Decoder 3 = DStv Easy. I also get a WhatsApp payment details today as below
Here is your account balance:
Account balance: R 0.0
Total amount due: R 1178.0 (Where did this number come from .... No pro-forma invoice.)
Payment due: 2020-03-27 This is the day before I have to call to make changes in the configuration that I do not fully understand.