TM
Tanya M
1 reviews | Active since Sept 2010
06 Jan 2016, 11:25
No feedback whatsover!
I have been contacting the call center since before 24 December 2015 for an upgrade to the Explora, you guys promised to call back but you never do! I have called back 4 times, with no joy. Yesterday, I called again, and the consultant promised to get a manager to call me back. But I am still waiting. I am paying a premium but I have had no viewing for the last 3 weeks!!! You are blatantly ignoring my request!!!! Your service levels are appalling!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
06 Jan 2016, 13:40Hello Tan143,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply06 Jan 2016, 13:40
Official
Hello Tan143,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,