1 reviews | Active since Jul 2015
no feedback! total lack of customer support
My account was suspended on 22 July. I made payment early on 23 July.<br> Came home and saw my service was not reconnected.<br> Phoned call centre. Dstv has new system in place.<br> <br> Resent me signal. I had all my channels but could not watch recordings, pause or watch any catch up titles.<br> Phone again. Then I could watch recordings, pause, record, rent box office. <br> BUT I could not watch any of my catch up titles.<br> They are listed. New one's even downloading but I cant view them. When i press view i get the following message. This service is only available for premium subscribers. I am a Premium subscriber!!!!!!<br> <br> Phone again. No it is my signal. BULL! I had no problems ever! Until they cut my service!<br> <br> No, they will escalate to technical department. 28 hours still waiting.<br> Send message after message on Face Book.<br> The replies come very quickly. BUT they are never useful.<br> <br> Reboot, unplug by wall, remove smartcard. Does not work?<br> We will refer to technical department.<br> Another 10 hours! Nothing!<br> <br> I have been a loyal customer since 2008! and this is how i get treated?<br> Will post every week until i have had my services (WHICH I PAY FOR IN FULL!) restored.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
The HD PVR decoder - Box Office and DStv On Demand are only downloaded when you have no scheduled recordings and it may take some time for all the movies to be downloaded up to 48 hours.
The PVR requires time to download the movies. If the PVR has recently been off / there have been signal problems (e.g. bad weather) / the PVR was only recently installed / the PVR only received DStv on Demand software in the past 2 days. This will affect the downloading of programmes to your on demand.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
The HD PVR decoder - Box Office and DStv On Demand are only downloaded when you have no scheduled recordings and it may take some time for all the movies to be downloaded up to 48 hours.
The PVR requires time to download the movies. If the PVR has recently been off / there have been signal problems (e.g. bad weather) / the PVR was only recently installed / the PVR only received DStv on Demand software in the past 2 days. This will affect the downloading of programmes to your on demand.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert