NL
Neville L
1 reviews | Active since Dec 2016
29 Jul 2018, 19:42
No Feedback or Very Little. Poor excuses and un truthfull comments
Despite numerous emails since 25 July 2018 only yesterday did DSTV admit that they have a problem with signals of certain channels. I am unable to view 16 channels some of which I really enjoy, such as 202 cricket, 173, 180 weather and 182. I have been told that they have a problem and are working on it. One gets no feedback or replies to questions such as what refund am I going to get for not being able to view channels which I have paid for. How much longer do we have to put up with bad service. I had an accreddited installer come to my home at a cost of R450 and he could find no problem. I even had to send DSTV the invoice to prove somebody was here. When is this going to be cleared up - once and for all??
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
30 Jul 2018, 09:33Dear Neville Lichtenstein
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply30 Jul 2018, 09:33
Official
Dear Neville Lichtenstein
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
NL
Neville L's updateReviewer Update
30 Jul 2018, 18:08Thank you for your call Dinah. The problem still persists on 16 channels. Sylvester was here together with a DSTV approved installer. Sylvester will contact me tomorrow or Wednesday. I have his cell number in case. It would apear that the problem arose after a software upgrade last weekend. As I was away I only picked up the problem on Tuesday 25 July when I phoned the call centre and they advised there was a problem but siad it should be sorted within 45 minutes. I really need certain channels. What is DSTV going to do about the premium I am paying?
NL
Neville L's update30 Jul 2018, 18:08
Reviewer Update
Thank you for your call Dinah. The problem still persists on 16 channels. Sylvester was here together with a DSTV approved installer. Sylvester will contact me tomorrow or Wednesday. I have his cell number in case. It would apear that the problem arose after a software upgrade last weekend. As I was away I only picked up the problem on Tuesday 25 July when I phoned the call centre and they advised there was a problem but siad it should be sorted within 45 minutes. I really need certain channels. What is DSTV going to do about the premium I am paying?
NL
Neville L's updateReviewer Update
02 Aug 2018, 09:33Hello Dinah, as of now I still cannot get 16 channels. Sylvester did phone but he now has to wait for ACASA to suply some information. This problem only happened when DTSV did some sort of upgrade. I still want to know when I am getting a refund on my premium. I should not be expected to pay the full R899 per month if you cannot give me my viewing rights. Sylvester has advised that he will get back to my by Monday. I hope so! Channel 202 is one of the channels I cannot see and this has the Protea Cricket on which I enjoy watching. What are you going to do about this? Please reply soonest. Thank you, Neville
NL
Neville L's update02 Aug 2018, 09:33
Reviewer Update
Hello Dinah, as of now I still cannot get 16 channels. Sylvester did phone but he now has to wait for ACASA to suply some information. This problem only happened when DTSV did some sort of upgrade. I still want to know when I am getting a refund on my premium. I should not be expected to pay the full R899 per month if you cannot give me my viewing rights. Sylvester has advised that he will get back to my by Monday. I hope so! Channel 202 is one of the channels I cannot see and this has the Protea Cricket on which I enjoy watching. What are you going to do about this? Please reply soonest. Thank you, Neville
NL
Neville L's updateReviewer Update
03 Aug 2018, 09:24Hi Dinah, these responses are not good enough. I now have your email address so I will communicate with you via email. Nothing has happened as far as I am concerned. I need this sorted out urgently as previously advised. I need some sort of feedback on a daily basis until this is sorted out once and for all. You mentioned you would be away today so please let me have some feedback by Monday. Thank you, Neville
NL
Neville L's update03 Aug 2018, 09:24
Reviewer Update
Hi Dinah, these responses are not good enough. I now have your email address so I will communicate with you via email. Nothing has happened as far as I am concerned. I need this sorted out urgently as previously advised. I need some sort of feedback on a daily basis until this is sorted out once and for all. You mentioned you would be away today so please let me have some feedback by Monday. Thank you, Neville
NL
Neville L's updateReviewer Update
07 Aug 2018, 08:50Hello Dinah, despite communicating with you via email I have had no response. My problem has been going on since a software download done my Multichoice over the weekend 22 and 23 July and still persists. I have given you Sylvesters phone number and he did not respond as promised yesterday as he is off ill. I had to communicate with him. I have asked for his Manager to phone me and nothing has happened. Please - I need assistance now. This is a problem created by Multichoice and I am now paying for something that I do not get. This is really not acceptable. The message below was sent by Actec Systems cc and this is the reason for my problem. Please can I have some feedbcak today. Thank you, Neville
Dear Resident DSTV is experiencing nation wide issue caused by their recent update resulting in no signal issues. They are investigating the matter. FSN
NL
Neville L's update07 Aug 2018, 08:50
Reviewer Update
Hello Dinah, despite communicating with you via email I have had no response. My problem has been going on since a software download done my Multichoice over the weekend 22 and 23 July and still persists. I have given you Sylvesters phone number and he did not respond as promised yesterday as he is off ill. I had to communicate with him. I have asked for his Manager to phone me and nothing has happened. Please - I need assistance now. This is a problem created by Multichoice and I am now paying for something that I do not get. This is really not acceptable. The message below was sent by Actec Systems cc and this is the reason for my problem. Please can I have some feedbcak today. Thank you, Neville
Dear Resident DSTV is experiencing nation wide issue caused by their recent update resulting in no signal issues. They are investigating the matter. FSN
NL
Neville L's updateReviewer Update
23 Aug 2018, 10:14My problem may have been sorted thanks to Justin, but as for my refund due to no channels I am still waiting for this. Hopefully this will take place on 28 August. If not you will be hearing from me again. To say the least, communication with DSTV has been nothing short of a disaster, including communication with you Dinah. Why can you not answer emails? Why are you always apologising for delayed responses?
NL
Neville L's update23 Aug 2018, 10:14
Reviewer Update
My problem may have been sorted thanks to Justin, but as for my refund due to no channels I am still waiting for this. Hopefully this will take place on 28 August. If not you will be hearing from me again. To say the least, communication with DSTV has been nothing short of a disaster, including communication with you Dinah. Why can you not answer emails? Why are you always apologising for delayed responses?