No feedback or assistance from any of the agents

Long story short, I went onto self service to make a payment for my Nov. subscription only to discover that I have a payment reversal loaded on to my account. I immediately called and this is when I was passed on from agent to agent (Matumelo, Solomon, Thami, Nthabiseng AND BUHLE) who all promised that the matter will be dealt with IMMEDIATELY. <br> -I have sent 6 months worth of bank statements confirming ALL my monthly payments to Nthabiseng (no email responses from her as promised)<br> - I then spoke to Buhle, who assured me that she was so sorry for the inconvenience and that she was going to remove the payment reversal AND the R50 penalty which was loaded. She supposedly did this while I was on hold on the call. She then politely asked me to pay a little short of R310, which would see to my November monthly subscription and all would be well???<br> Well 2 days later called again when the payment was in fact not reversed and spoke to Matumelo Makgaretsa who promised to help & GUESS what? Haven't heard from her since I sent the email last FRIDAY.<br> DSTV has been put off for 2 weekends in a row and I currently still off?<br> WHAT DO I NEED TO DO? IM SICK OF EXPLAINING THIS STORY TO ALL YOUR AGENT