No feedback on wrong amount taken from my account

I contacted multichoice for the explorer R899 deal over 24 months, the deal was finilized real quick and I paid the R149 the following day. Terms and conditions was read to me a few times, under which the call agend repeatedly told me that I must activate the explorer after the DSP installer installed the explorer and only then I must also cancel my premium package. According to your DPP department someone at multichoice activated the explorer on the day of delivery...? That was not in the terms and conditions read to me, the explorer was only installed on 15 Desember 2015 at about 20:00.<br> <br> The amount confirmed to me when activating the explorer on 15/12/2015 was just over R400 because it is only half a month BUT MULTICHOICE TOOK R1400 FROM MY ACCOUNT!<br> <br> I contacted the call centre on 3 January 2016 at 08:06 to ask about the amount, the lady at the DPP told me she could see the mistake but the people from another department must contact me (***6-I31), she said that they would contact me within 24 hours, I phoned multichoice again today 5 January 2016 at 08:42, DPP's only reply was: I don't know why they didn't phone you. That is bad service!<br>