No feedback on unresolved issue

I am sending this email on behalf of my father as he is the account holder.<br> <br> On the 4th February 2016, I made a payment of R779.00 via Paypal on the DSTV self service portal for the February 2016 period. The money went off my account. On the 23rd February 2016 my father received an email stating that there was an error with the Paypal system, the error had been resolved and we need to pay again for the February period. <br> <br> On the 24th February 2016, i sent a query(#***) to billings informing that the money i had paid, had not reversed back into my account. I was requested to submit a bank statement which was submitted 25/02/2016. <br> <br> I called the call centre on 3rd March and 7th March to find out whats happening with this query as it is two weeks old. I was told on both occasions that someone from billings will contact me. I even resent my bank statement on 7th March 206 .I have not yet received a response.<br> <br> Please attend to my query.