sE
stefan E
1 reviews | Active since Jan 2018
09 Jan 2018, 08:39
No feedback on previous query
I have written a complaint previously and nothing has happened. It has been a week later since my previous query and the panelist accounts has still not got back to me. I have sent them all the information they requested and still nothing. What more do I need to do to get a reaction from Multichoice. My account has now been suspended for 3 weeks after payment was made. This is the worst service I have ever received.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
09 Jan 2018, 12:04Dear Stefan
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Jan 2018, 12:04
Official
Dear Stefan
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
11 Jan 2018, 09:49Good day Stefan Erasmus
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We have escalated your concerns to the relevant department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply11 Jan 2018, 09:49
Official
Good day Stefan Erasmus
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We have escalated your concerns to the relevant department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,