No feedback on my complaint

I CALLED IN IN THE BEGINING OF JULY 2015 TO ASK DSTV TO DISCONNECT MY SSERVICES OF MY DISH BECAUSE I MOVED AND I DID NOT ISTALL MY DSTV AT THE TIME, NOW I WANT TO RECONNECT MY SERVICES NO THEY ARE TELLING ME THAT THEY DO NOT HAVE ANY RECORDS OF MY CALL OR NAY NOTE ON THE SYSTEM THAT I REQUESTED THIS. SO I NEED TO PAY FOR THE SERVICES FROM JULY TO NOW WHEN I DID NOT EVEN HAVE ACCESS TO DSTV BECAUSE ACCORODING TO ME MY SERVICES WAS DISCONNECTED AS REQUETSED. UNFORTUNALTY I DID NOT TAKE THE NAME OF THR PEROSN WHEN I CALLED IN TO DISCONNECT MY SERIVCES. DSTV DOES NOT RESOLVE THE PROBLEM. <br> <br> I NEED THIS RESOLVED PLEASE.... <br> <br> DSTV KEEP PROMISING TO CALL BACK BUT THEY DO NOT GET BACK TO ME..