NO FEEDBACK ON CHANGE OF OWNERSHIP APPLICATION

WE HAVE APP**** MORE THAN 10 DAYS AGO FOR CHANGE OF OWNERSHIP FOR MY SON TO HAVE A DECODER THAT HE BOUGHT, TRANSFERRED TO HIS NAME, THEY HAVE ONLY ACKNOWLEDGED RECEIPT, SEND A CASE NUMBER AND NOTHING AFTER AT BESIDES AN EMAIL REQUESTING AFFIDAVIT - AFFIDAVIT FOR WHAT ? I REP**** AND REQUIRE WHAT INFO THEY NEED, NO ONE HAS CALLED,. I PHONED LAST WEEK AND SOMEONE TOLD ME WHAT AFFIDAVIT IS REQUESTED. HE SAID SEND THE DOCS THROUGH URGENTLY AND THE MATTER WILL BE SOLVED. I HAVE CALLED TWICE AFTER THAT, SEND NUMEROUS EMAILS AND NO ON MAKES ANY EFFORT TO CALL,<br> AND A PERSON CANT REACH THE SPECIFIC DEPARTMENT BY PHONE, HOW COME ALL THE SERVICE DEPARTMENTS CANNOT BE REACHED VIA PHONE, RIDICULOUS AND BAD SERVICE ONCE AGAIN IF YOU ASK ME.<br> <br> AND THE ANSWERING MACHINE ANSWERING THE PHONE IS JUST AS ANNOYING - NOT USER FRIENDLY AT ALL - PLEASE CHANGE IT TO BE MORE USER FRIENDLY