No feedback, no service

Why is your service to customers so bad? You have cut me off 3 times incorrectly in the last month with no apologies. You didn't want to help and I spent a whole day cut off incorrectly. I am not the only one that was cut off. I saw other people on twitter who had been cut off incorrectly.<br> <br> Further to that you don't provide feedback. I emailed months ago about the lack of subtitles and I got an email from Nesta on August 7 regarding the issue. I rep**** on the same day. I got no response and I followed up on September 11 asking for feedback. I have not heard anything further. You really should have some feedback for me on the issue now, 2 and half months later.<br> <br> You are willing to take our money but provide a terrible service. You don't know how to engage with customers correctly. Your \customer service"actually makes the customer angrier than they were in the first place. Hardly the point of customer service don't you think?"""