JJvV
Jaco Jansen van Vuuren
1 reviews | Active since Aug 2015
25 Mar 2016, 15:53
No feedback No delivery
First we ordered an Explorer machine and it took them 6 weeks to deliver. And we've had the machine for a month and still have no access to the prime shows on Catch up and no access to Box but we're paying Explorer fees! We have 2 reference numbers that have so-called been escalated but nothing has changed and we've had no feedback whatsoever! Very unhappy to have less now than I had with my PVR (which I sold because I was getting the 'amazing' Explorer).
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Replies (1)
DStv (MultiChoice)'s replyOfficial
26 Mar 2016, 11:01Hello jaco.jvvuuren,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please be advised that we do not have access to our DPP Payment Plan accounts, however it is for that reason why we escalate your complain. We confirm that we have once again escalated your query to the DPP Explora payment plan department for urgent assistance and to contact you directly with your concerns. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please be advised that we do not have access to our DPP Payment Plan accounts, however it is for that reason why we escalate your complain. We confirm that we have once again escalated your query to the DPP Explora payment plan department for urgent assistance and to contact you directly with your concerns. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply26 Mar 2016, 11:01
Official
Hello jaco.jvvuuren,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please be advised that we do not have access to our DPP Payment Plan accounts, however it is for that reason why we escalate your complain. We confirm that we have once again escalated your query to the DPP Explora payment plan department for urgent assistance and to contact you directly with your concerns. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please be advised that we do not have access to our DPP Payment Plan accounts, however it is for that reason why we escalate your complain. We confirm that we have once again escalated your query to the DPP Explora payment plan department for urgent assistance and to contact you directly with your concerns. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,