1 reviews | Active since Apr 2010
No Feedback, No concern, No Customer Service
We were approved for an Explora on the 8th July. We were told to phone on the 16th July so that the order can be placed. We've been phoning every day since the 16th, only to be told each day that they will escalate the call and have someone from DPP return our call. To date (over a week later) that is yet to happen. Customer Service finally gave us the direct line for DPP *** and their attitude is that there is a back log due to the change over of service, we must just be patient. No timeline, no indication of when anyone will get back to us. Absolutely shocking service and no commitment whatsoever to customer satisfaction. Clearly, because you have no competition in SA, your attitude is that of not giving a hoot about your customers.
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert