No feedback/No answering of phones/hold on for ages - CASE # ***

<p>I contacted Multichoice regarding our commercial contract that needs to be renewed on the 7th of June. I was told to send an e-mail to commercialactivation @ Multichoice with a letter on an official business letterhead. I did this on the 7th of June and got an automated reply with a case number. However, I am still waiting for the quotation I requested AND I called the billing number twice: ********** . This number doesn't get a response, as I called twice and each time I held on for 4 minutes, with nobody answering, just getting music..............PLEASE CAN SOMEONE RESPOND! Thank you</p>