No feedback- Good for nothing!

<p>I'm disgusted at DSTV on how they handled my complaint this far. It is a clear sign of arrogance from the company as I previously alleged. I received the following feedback to date after having filed my complaint on this website:</p> <p>Dear Raphuti</p> <p>We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.</p> <p>Regards </p> <p>Multichoice Team</p> <p>Dear Raphuti</p> <p>We sorry to hear of the disappointment you experienced when applying for the PriceLock deal. Your enquiry has been referred to our PriceLock department for urgent assistance; they will contact you directly with your concerns as soon as possible.</p> <p>Thank you for your invaluable support.</p> <p>Regards</p> <p>Elna </p> <p> </p> <p>The 1st response was to acknowledge receipt of my complaint and the second being to give an assurance that some will deal with it. It was a pure fallacy as to date my matter isn't resolved. I got a call from an Agent on Saturday the 20th August 2016. The Agent requested me to send a letter requesting that I being given reasons why my application for price lock up was declined. Why should I explain for me to get feedback from DSTV’s own decision on me? I mean really, it is my profile after all and I'm the account holder, I've every right to know why I've been declined and challenge such if I feel it is unfair or the decision has no ground or basis. For heaven sake, on my complaint I'm very specific. I want DSTV to spell it out for me why they think I don't deserve their price lock offering. They claim to be customer centric and I feel that is not the case given my experience to date. It has being almost 7 days after I've logged my complaint and haven't received a feedback. It is shocking that such a Multinational company can't even manage to follow through on a mere customer complaint. I can't wait to see other role players aggressively entering into this pay TV space as DSTV is holding us Customers to ransom due to their monopoly. I hope this time around I'll get a direct answer from DSTV!</p> <p> </p> <p> </p>