1 reviews | Active since Mar 2016
No feedback from request to deactivate holiday vie
I sent a request yesterday at 8.27am to dstv to have my holiday view smartcards disconnected. I have received NO response to date. My holiday view is still active even though there is no one at the holiday house. So in other words, i am paying for an additional day (days) because someone isnt doing their job. I am sick and tired of bad service from this place. They certainly dont mind receiving my monthly subscription which is paid via debit order. Besides making a complete botch up of my holiday view in the first place, it is a constant battle to get decent service from them. The website states \typically responds within an hour\". It has now been 32 hours with no response. I refuse to pay for any holiday viewing after yesterday. In fact, we are seriously considering cancelling our dstv subscription. How much more frustration must a person handle?"
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per confirmed in our telephone conversation, your query is now resolved. i have disconnected your Holiday Smartcard and credited your account for the days you were charged after requesting to disconnect.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Zamani
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per confirmed in our telephone conversation, your query is now resolved. i have disconnected your Holiday Smartcard and credited your account for the days you were charged after requesting to disconnect.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Zamani