CG
Carla G
1 reviews | Active since Apr 2012
07 Apr 2016, 10:35
No feedback from Multichoice
To whom it may concern<br> <br> I got the contract deal in Feb for the Explora. = Fixed fee of R899 p month. <br> 29 March- over R1000 was debited from my account.<br> <br> I called the call centre (ref number: ***-I38) where the lady told me sorry. They will fix the error.<br> I asked if I will get any notification when its fixed and what is multichoice going to do about it. she insured me I will either get an email or they will call me within 48 hours, <br> <br> Monday 4 April I send a mail to ask what is going on. Tuesday 5 April I get an automatic reply (ref number: ***) that states i will get a reply within 24 hours. <br> <br> Today 7 April, almost 48 hours later STILL NO FEEDBACK from anyone, anywhere???<br> <br> What is going on? Bad service. Bad impression and very unprofessional.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
07 Apr 2016, 21:40Hello Carla1234,
Certainly not the experience that we desire for our valued customers. We are committed to getting to the bottom of this and ultimately, to resolving your query.
Please expect a call from us via the cell number provided above.
Kind Regards,
The MultiChoice Team.
Certainly not the experience that we desire for our valued customers. We are committed to getting to the bottom of this and ultimately, to resolving your query.
Please expect a call from us via the cell number provided above.
Kind Regards,
The MultiChoice Team.
Best regards,
DStv (MultiChoice)'s reply07 Apr 2016, 21:40
Official
Hello Carla1234,
Certainly not the experience that we desire for our valued customers. We are committed to getting to the bottom of this and ultimately, to resolving your query.
Please expect a call from us via the cell number provided above.
Kind Regards,
The MultiChoice Team.
Certainly not the experience that we desire for our valued customers. We are committed to getting to the bottom of this and ultimately, to resolving your query.
Please expect a call from us via the cell number provided above.
Kind Regards,
The MultiChoice Team.
Best regards,
CG
Carla G's updateReviewer Update
04 May 2016, 06:26Dear all
After the above complaint, I received a phone call from a lady: Nokuthula Buthelezi.
She said there was an error on the Multichoice accounts side, and she confirms that its fixed and Multichoice owes me R337.57 (credit) and it will be fixed with the next debit order. (thus only R562 needs to be debited)
Later I received and email from someone else in Multichoice stating that they see my problem is fixed and they also said that there is a debit on my account. but they referenced a different figure.
i forwarded that exact email to Ms Buthelezi and she rep****:
Good day Miss
I apologize for the inconvenience but R337.57 reflects as credit on my side, please see below screen shot.
I thanked her and believed that everything was fixed. I was disappointing that I had to wait a whole month for it to be fixed, but I was just glad that it was sorted.
BIG WAS MY SURPRISE when the end of the month came and my debit order was deducted from my account. NOTHING IS FIXED!!!!!!!!! R899 is debited from my account. No promises was met and DSTV still owes me R337.57??
I emailed Ms Buthelezi straight away and until today 4 May 2016 @ 08:24 I haven't received any feedback from her.
I am very disappointed in Multichoice. in their service and in their admin. You force a debit order to be used for payments, because you are so concerned that you are not going to receive your money, but then you can not even administrate the debit order correct. I was very patient with this whole situation, but my patience is running out now and I am starting to get VERY angry about this.
Your urgent response will be highly appreciated!
CG
Carla G's update04 May 2016, 06:26
Reviewer Update
Dear all
After the above complaint, I received a phone call from a lady: Nokuthula Buthelezi.
She said there was an error on the Multichoice accounts side, and she confirms that its fixed and Multichoice owes me R337.57 (credit) and it will be fixed with the next debit order. (thus only R562 needs to be debited)
Later I received and email from someone else in Multichoice stating that they see my problem is fixed and they also said that there is a debit on my account. but they referenced a different figure.
i forwarded that exact email to Ms Buthelezi and she rep****:
Good day Miss
I apologize for the inconvenience but R337.57 reflects as credit on my side, please see below screen shot.
I thanked her and believed that everything was fixed. I was disappointing that I had to wait a whole month for it to be fixed, but I was just glad that it was sorted.
BIG WAS MY SURPRISE when the end of the month came and my debit order was deducted from my account. NOTHING IS FIXED!!!!!!!!! R899 is debited from my account. No promises was met and DSTV still owes me R337.57??
I emailed Ms Buthelezi straight away and until today 4 May 2016 @ 08:24 I haven't received any feedback from her.
I am very disappointed in Multichoice. in their service and in their admin. You force a debit order to be used for payments, because you are so concerned that you are not going to receive your money, but then you can not even administrate the debit order correct. I was very patient with this whole situation, but my patience is running out now and I am starting to get VERY angry about this.
Your urgent response will be highly appreciated!