NO feedback - DSTV - Incorrect billing

Good day,

Please can someone assist me with my incorrect amount billed on my account as I've logged numerous queries with your call centre and to date no one has contacted me.

My account ***1 needs to be reconciled as I was charged for DSTV in full from 20th Jan 2019 to 7th February 2019 and from 20th March 2019 to 31st May 2019. During the above mentioned dates my service was suspended and I have the sms's as proof of suspension. Being on pricelock I should be charged full for the device however the Subscription and Access fee should be aggregated and charged based on active days.

My debit order date is the 10th of the month and if this is NOT rectified before 10th July, I will STOP the debit order and cancel DSTV immediately as this query has been going on for 2 months. I am NOT prepared to settle you and wait for a refund as I was suspended immediately upon non-payment.

Surely this is not how you treat customers especially your premium package subscribers!?