No feedback DSTV dont want to help

<p>I am really disappointed in DSTV's feedback as i have now contacted them twice and no feedback i have complained a few days ago. I cant take off work to take my decoder in neither can my husband but DSTV does not want to help me i asked if they could deliver me a new decoder and remote as out one is not working as per below review i placed a few days ago i am really not impressed I have spokebn to a Prudence and she said she will excalate my query , but no feedback from Lebogan</p> <p>In 2013 November /December i purchased a dstv explorer for the 2 year payoff period and for 2 years the decoder was excellent then as December 2016 reached us and the last payment was deducted from my bank account all of a sudden our harddrive on the explorer would not work. It was giving the error that the harddrive is full were we only had one series a about 2 movies taped. with this we could not watch cathup/box office or what we taped , so we were paying the high price for nothing. Then my hubby took the explorer into the Edenvale branch and the fixed it and we have insurance on it and he still had to payr R700 in before we recieved our "fixed" decoder . It was wonderful to see it fixed as we could now watch catchup/boxoffice but what we taped was gone but it was ok. Now 2 months down the line yet again the decoder error is that the is italizing or something reboot afer 10 minutes so this has been going on for 2 weeks now and iwe cant take off at work to take the decoder in every time and we work on weekends so DSTV has to make a plan as i will not take money out again for their mistake i want a new decoder that will not give us trouble like this as we have the preuim package and pay every month never skipped and we cant watch our series or my kids cant watch their cartoons i am so gatvol , please can someone get back to me or i will cancel my subscribtion</p>