No Feedback and Response

Item: DStv (MultiChoice)
Rating: 1
Author: Lebo N

On the 11th of April I contacted DSTV since I was having problems linking my smartcard to my DSTV account on the website. I called in and the agent advised me to send an email to the support team. I did as she advised, I got an email generated response with a reference nr. and that the matter will be dealt with within 24hrs... On Tuesday I sent another email quoting my reference nr. but this time no response was made. Makes me wonder if the support team at DSTV does really exist or maybe they feel that my matter is not of urgency.

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

06 May 2016, 10:38

Dear Miss Nakana

Thank you for your e mail :

Please be advised that your smart card is linked under e mail address *** and not under ***

Please advise us by return mail at *** should you want to link the smart card to a different e mail address.

Regards

Rupert

Best regards,

DStv (MultiChoice)'s reply06 May 2016, 10:38

Official

Dear Miss Nakana

Thank you for your e mail :

Please be advised that your smart card is linked under e mail address *** and not under ***

Please advise us by return mail at *** should you want to link the smart card to a different e mail address.

Regards

Rupert

Best regards,

Lebo N's updateReviewer Update

09 May 2016, 12:17

Thank you for your response. Will send an email.

Lebo N's update09 May 2016, 12:17

Reviewer Update

Thank you for your response. Will send an email.