CW
Christo W
1 reviews | Active since May 2023
12 Mar 2024, 13:52
No feedback - Agent just leave chat without answers
I have a billing issue with Showmax. Had to provide all sorts of documentation. When you speak to an agent and ask for time frames they just end the chat. See below: My reply: I'm letting you no that there's no feedback yet It been taking very long I need a ETA on this Please can you provide me with the SLA of the escalation team? Agent reply: Apologies for the inconvenience. Please do follow up again before the end of the week It's been a pleasure assisting you, should you have any queries feel free to chat to us Zukiswa has left the chat
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
12 Mar 2024, 14:26Hi Christo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply12 Mar 2024, 14:26
Official
Hi Christo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
CW
Christo W's updateReviewer Update
12 Mar 2024, 14:43That is what you and your agents keep on saying but there is no feedback.
CW
Christo W's update12 Mar 2024, 14:43
Reviewer Update
That is what you and your agents keep on saying but there is no feedback.