No Feedback after numerous complaints

Dear DSTV

I have been a client of yours for years. This clearly does not mean anything to you. Price Lock? What PRICE LOCK???? DSTV lured me into signing up for price lock and then deducts R5667.24 from my account!! Is PRICE LOCK NOT R919.00??????

After numerous phone calls and complaints they seem to not care about keeping viewers happy! All I get from DSTV is empty promises! Once again I called in yesterday just to be advised that 5 Managers has been checking this issue! REALLY, it takes 5 Managers to sort out an incorrect debit on a client’s account?? And guess what……… Still no phone call received and no refund?

Are you interested in keeping me as a client? Are you going to give me a call soon? Or should this matter be taken to the ICASA?

Awaiting your response.