No feedback after logging query

On my last debit order, I noticed that I have been billed incorrectly. The amount that went of my account was R2016.83. I called the call centre and was told that according to them the debited or does not show that amount but R1100.00(+-). So I waited to see if this error would be rectified. Nothing happened so I emailed Multichoice to investigate this. I received a response from them on the 27 August 2015 giving me a reference Enquiry Reference Number :<br> *** and that I would be contacted within 24hrs. Needless to say this did not happen and it seems that no one is interested in resolving my query. You state on that email that you are committed to resolving my query but if you don't contact me then what does that say. Its easy for you to debit customers accounts but when there is an issue you do not see it as urgent or important to you. <br> <br> Please I need this matter sorted out today.