JN
Jamie N
1 reviews | Active since Mar 2009
02 Oct 2015, 15:51
No feedback after a month
I was promised on a recorded line a certain amount to be deducted after my subscription was changed by mistake by yourselves, the amount I was told that will be deducted was not, when I called and sat on the phone for over 45 min I was told that some one a manager will call me back and she did but with no feedback and then said she will call back with feedback and this was never done! a Refund has also not been granted? so the consultants say 1 thing on a recorded line but does another??
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Replies (1)
DStv (MultiChoice)'s replyOfficial
15 Oct 2015, 10:29Hello lyvel,
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant the billing on your account has been adjusted accordingly. Your account is currently reflecting a zero balance and your nect amount due is on the 1 November 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant the billing on your account has been adjusted accordingly. Your account is currently reflecting a zero balance and your nect amount due is on the 1 November 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply15 Oct 2015, 10:29
Official
Hello lyvel,
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant the billing on your account has been adjusted accordingly. Your account is currently reflecting a zero balance and your nect amount due is on the 1 November 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant the billing on your account has been adjusted accordingly. Your account is currently reflecting a zero balance and your nect amount due is on the 1 November 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert