NM
Nathan M
1 reviews | Active since Jan 2010
11 Dec 2015, 12:13
No feedback after 4 months
I complained about lack of subtitles beginning of August. I got an email from Nesta Prior about it asking me to give more information. I sent back all the details. I have been waiting for feedback for over 4 months now. It's very poor form, not to mention rude, to have no feedback on an important issue.<br> <br> I emailed again on September 11 and got no response.<br> <br> It really isn't that hard to drop me a mail telling me what is happening.
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DStv (MultiChoice)'s replyOfficial
02 May 2023, 21:58Hello nmoore,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account query. Please accept our sincere apologies for the delayed response in this regard.
Please be advised that we have escalated your complain to the various channels, feedback will be provided as soon as we do get a response from the channel providers. However \The different channels on our platform receive some content from the content providers with subtitles while some of the content comes without the subtitles.
It is with regret that we learn of the frustration and inconvenience you have experienced with your account query. Please accept our sincere apologies for the delayed response in this regard.
Please be advised that we have escalated your complain to the various channels, feedback will be provided as soon as we do get a response from the channel providers. However \The different channels on our platform receive some content from the content providers with subtitles while some of the content comes without the subtitles.
Best regards,
DStv (MultiChoice)'s reply02 May 2023, 21:58
Official
Hello nmoore,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account query. Please accept our sincere apologies for the delayed response in this regard.
Please be advised that we have escalated your complain to the various channels, feedback will be provided as soon as we do get a response from the channel providers. However \The different channels on our platform receive some content from the content providers with subtitles while some of the content comes without the subtitles.
It is with regret that we learn of the frustration and inconvenience you have experienced with your account query. Please accept our sincere apologies for the delayed response in this regard.
Please be advised that we have escalated your complain to the various channels, feedback will be provided as soon as we do get a response from the channel providers. However \The different channels on our platform receive some content from the content providers with subtitles while some of the content comes without the subtitles.
Best regards,