1 reviews | Active since Dec 2013
No Feedback
I received a call from Rupert from the social media department on 11.03.16 and he said he will get back to me with feedback from management. it is now over a week and he has not called me back. i have called Multichoice numerous times and i can not seem to get a hold of Rupert. i asked someone at Muktichoice to go find him on friday and they didi and he again promised that he will call me and he has not. This is really frustrating as i am sitting with No DSTV for almost a month now, i need to pay my monthly subscription but i can not do so as i am not sure what is happening with my account.<br> <br> I have been a loyal customer for over 5 years and this service is disgusting.I really need feedback regarding this urgently!
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
According to our records you have been assisted with your request, and both your services are active. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Zweli
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
According to our records you have been assisted with your request, and both your services are active. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Zweli
Best regards,