BM
Boledi M
1 reviews | Active since Jan 2014
11 Mar 2016, 09:09
no feedback
Good day<br> i am so disappointed with the level of service i received from your agents ,i have spoken to 6 different people in a period of 3 days , all of them will come back to me , whats the point of promoting staff on TV when we sms we get that kind of service ? SMS DPP 35980 and yet still 3 days later still no service all they say is we will get back to you Mam ... AND YET STILL TODAY I WAIT <br> <br>
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DStv (MultiChoice)'s replyOfficial
11 Mar 2016, 17:42Hello BossL,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that we've tried on numerous occasions to get in touch with you on the numbers illustrated on the escalation, however we've failed. Please contact us on *** to get further assistance. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Zweli
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that we've tried on numerous occasions to get in touch with you on the numbers illustrated on the escalation, however we've failed. Please contact us on *** to get further assistance. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Zweli
Best regards,
DStv (MultiChoice)'s reply11 Mar 2016, 17:42
Official
Hello BossL,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that we've tried on numerous occasions to get in touch with you on the numbers illustrated on the escalation, however we've failed. Please contact us on *** to get further assistance. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Zweli
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that we've tried on numerous occasions to get in touch with you on the numbers illustrated on the escalation, however we've failed. Please contact us on *** to get further assistance. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Zweli
Best regards,