nN
neels N

1 reviews | Active since Feb 2014

18 Feb 2016, 21:20

NO FEEDBACK !!

I have phoned several times and the one consultant ( Baloyi ) said the manager will get back to me about my email I have send on the 2nd of Feb. Mail was send to [Email Removed] This was my mail i send. According to dstv I owe them a outstanding balance of R1059. You are saying that I made payments that was reversed. The following payments was reversed according to you. R319 and R742.<br> I went through my bank statement and those payment does not match the payment I have made via my online banking. Maybe it could be that I made it through your Payu service on the App but I went in there and it does not give me any history of payments made.<br> I have attached my bank statemenet for your refenrence for the payment I have made. I have also attached a word document where I made snips of al the payments.<br> What is also weird is that there was another dstv account number linked to my profile. I Phoned them about a week ago to ask them to delete it. This above mentioned account number is the one I have always used. <br> Please can you get to the bottom of this so that we can sort out this issue.<br> Please just get back to me so that we can sort out this problem

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Feb 2016, 08:58
Official
Hello neels83,

Please accept our sincere apologies for the delayed response and for the inconvenience caused.

Thank you for taking our call as per our telephone conversation. Kindly refer to your personal email, we have forwarded a response where you can reply with the required information.

Should you require any further assistance, please feel free to make use of our touch points below:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards
Elna