MH
Mary H
1 reviews | Active since Nov 2015
23 Nov 2015, 13:14
No feedback
I called the call center 4 times requesting to install the explora contract they are advetising. It's almost a month now nobody has called back as promised. I went to the branch hoping to be assisted and was told they only work during the week. I asked the lady to update my id number, called the call center again it hasn't been updted. How long is that going to take the people to call me back. This service sucks. Can they please call me back. Mary Hove.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
25 Nov 2015, 12:09Hello akuaku,
We are sorry that you received inferior service regarding your Explora Deal application.
Please be assured that this matter has been referred to our DPP department for further assistance. Kindly expect feedback directly from them.
We appreciate you making us aware of the situation.
Thank you for taking the time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We are sorry that you received inferior service regarding your Explora Deal application.
Please be assured that this matter has been referred to our DPP department for further assistance. Kindly expect feedback directly from them.
We appreciate you making us aware of the situation.
Thank you for taking the time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply25 Nov 2015, 12:09
Official
Hello akuaku,
We are sorry that you received inferior service regarding your Explora Deal application.
Please be assured that this matter has been referred to our DPP department for further assistance. Kindly expect feedback directly from them.
We appreciate you making us aware of the situation.
Thank you for taking the time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We are sorry that you received inferior service regarding your Explora Deal application.
Please be assured that this matter has been referred to our DPP department for further assistance. Kindly expect feedback directly from them.
We appreciate you making us aware of the situation.
Thank you for taking the time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,