JV
Judy V
1 reviews | Active since Feb 2010
18 Aug 2015, 11:43
No feedback
This is my second complaint on the same query - my account was incorrectly billed on the 26/07/2015. I was contacted by Winstonia and was told I will be refunded in 7 days (which is still totally unacceptable!!!) It is now way over the 7 days and I am still waiting - my husband called her yesterday and is still awaiting feedback - called again this morning and conveniently she is now in a meeting. Maybe I am wasting my time but I am hoping someone at Multichoice can resolve this matter ASAP!!!!
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DStv (MultiChoice)'s replyOfficial
25 Aug 2015, 18:13Hello judyv,
It is with regret that we learn of your unpleasant experience and that your query is still not resolved. We at MultiChoice, we do our best to provide you our valued subscriber with superior service.
We have escalated your enquiry to the relevant department for urgent attention they will get in touch as soon as possible.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
It is with regret that we learn of your unpleasant experience and that your query is still not resolved. We at MultiChoice, we do our best to provide you our valued subscriber with superior service.
We have escalated your enquiry to the relevant department for urgent attention they will get in touch as soon as possible.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
DStv (MultiChoice)'s reply25 Aug 2015, 18:13
Official
Hello judyv,
It is with regret that we learn of your unpleasant experience and that your query is still not resolved. We at MultiChoice, we do our best to provide you our valued subscriber with superior service.
We have escalated your enquiry to the relevant department for urgent attention they will get in touch as soon as possible.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
It is with regret that we learn of your unpleasant experience and that your query is still not resolved. We at MultiChoice, we do our best to provide you our valued subscriber with superior service.
We have escalated your enquiry to the relevant department for urgent attention they will get in touch as soon as possible.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna