DR
Dandeline R

1 reviews | Active since Jun 2015

22 Jul 2015, 13:56

no feedback

I still have not received any feedback regarding my query. I have not received a single call from multichoice to solve my query and I am very disappointed. actually considering cancelling and opening OHD.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Jul 2015, 10:46
Official
Hello dandeline,

Please accept our sincerest apologies for any inconvenience you may have experienced in this regards. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

We tried to contact you without any successes.

Reference is made to my previous correspondence regarding your concerns. We have not received any feedback on the information requested as yet.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.

Your support, and that of all our customers, is important to us.

Regards
Rupert

Best regards,